Privacy Policy — Navlo
Navlo ("we", "our", "us") provides a digital bus ticket booking and live-tracking application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
1. Information We Collect
A. Personal Information
- Name
- Email address
- Phone number
- Profile information
- Payment-related information (wallet balance, transaction history)
B. Location Data
- Your device’s GPS location (only when using live tracking)
- Driver’s live location (for trip updates)
C. Usage Data
- App interactions
- Tickets booked
- Wallet transactions
- Reviews & ratings
- Device & log information
D. Payment Information
Payments are handled securely through third-party providers. We do not store full card details.
- PayPal
- App store payment gateways
- Internal wallet system
2. How We Use Your Information
We use collected data for:
- Booking bus tickets
- Showing live bus location
- Processing payments
- Sending notifications (ticket confirmation, updates)
- Improving user experience
- Driver-passenger coordination
- Fraud prevention
- Customer support
3. Sharing of Information
We may share information with:
- Registered bus drivers during active trips
- Payment processors (PayPal etc.)
- Service providers for analytics, storage, and communication
- Government authorities if required by law
We never sell personal data.
4. Location Access
Navlo requires GPS access for:
- Showing your pickup/drop-off
- Live tracking of booked buses
- Accurate driver route updates
Location is only accessed with your permission.
5. Data Retention
We keep your data as long as your account remains active or as required by law.
6. Your Rights
Users can:
- Access or update their information
- Request account deletion
- Disable location access
- Request a copy of their data
- Opt-out of marketing messages
7. Security
We use encryption, secure servers, and strong authentication to protect your data. No system is 100% secure, but we follow best practices to reduce risk.
8. Children’s Privacy
Navlo is not intended for children under the age of 13.
9. Third-Party Services
The app may integrate with third-party services. These services follow their own privacy policies. Examples include:
- Google Maps
- PayPal
- Firebase Analytics / Push Notifications
10. Contact Us
For questions or concerns, contact us at: